Dec 31, 2019
The overall experience for a client inside of any business is paramount and vital to client retention. How do you handle an assistant who yells things from across the room or artists who engage in inappropriate conversations in front of clients? What does it mean if your client wears headphones or works on their phone and doesn't engage in conversation with you? Should you be concerned? Tune in for answers to these and other questions in this important episode of the Big Money Stylist.
What do you know you need to let go of in order to free up more of your time?
Where in your world are you trying to handle everything? How is that working for you?
Where do you need to reign it in a little in order to provide your clients with the best overall experience possible?
What has been your experience with this, either as a client or as the professional?
As a salon owner, what can you do to improve the social etiquette inside your salon?
"Be consistent in everything that you’re doing every day. Look back and measure your progression based on your numbers, based on how your hair looks and based on where you’re at in life. And when you see that momentum pick up, it pushes you forward to continue that momentum."
-- Danielle K White
"Watch the shit you say inside the salon. As important as it is to have comradery inside the salon, keep it professional. I’m not saying you can’t have fun, but just remember, there are lines that you just can’t cross."
--Anianne Rivera